Comet eSIM Troubleshooting Guide
Running into trouble with your Comet eSIM activation? We're here to help you get connected.
eSIM Installation Troubleshootings
If you're having trouble installing your eSIM, follow these steps:
- Verify that your device supports eSIM functionality and is updated to the latest software version.
- Make sure you're connected to a stable Wi-Fi network.
- If you're not using a physical SIM card, try removing it from your device.
- If the issue persists, take note of any error messages and reach out to our support team for assistance.contact our support team.
eSIM Activation Issues
If your eSIM isn't activating correctly, follow these steps:
- Make sure your device has a stable internet connection during the activation process.
- Identify the specific error you're encountering and follow any suggested solutions.
- If the error isn't listed or the problem persists, get in touch with our support team. contact our support team.
Data Connectivity Problems
If you're experiencing data connectivity issues with your eSIM,try the following:
- Turn on data roaming in your settings and ensure your device isn't attempting to connect via calls or SMS, as Comet eSIMs provide data connectivity only.*
- Check that your device's software is updated to the latest version.
- If connectivity remains poor, move to a different location with potentially stronger network coverage.
eSIM Not Working on Unlocked Devices
If your Comet eSIM isn't functioning on your unlocked device, consider these steps:
- Confirm that your device supports eSIM technology.
- Verify that the carrier lock has been removed from your device.
- Update your device to the latest software version.
- If issues persist, reach out to our support team for assistance.contact our support team.
